Customer Service Representative

As a Customer Service Representative at MEC, you will support production in the following areas:  Sales order management, forecast management, and customer interface.

• Reviews and enters discrete sales orders and acknowledges ship dates. 

• Reviews and actions customer EDI exceptions to ensure all policies are adhered to which includes but not limited to: pricing, lead time violations, and demand changes within planning time fence. 

• Review and actions items as outlined in Customer Portal such as forecasting, order acknowledgements, shipment schedules, and other duties as outlined by the customer. 

• Monitors pricing on in-coming orders to ensure they match quotes to avoid short pays and work with inside sales for correction. 

• Notifies customer in the event of failures in meeting shipping schedules.  Works with customers and the production planner to prevent line down situations at customers. 

• Follows up on customer requests for information on shipments. 

• Coordinates scheduled shipments with the Shipping Department 

• Monitors and orders all returnable containers for customer orders while working with inventory control and shipping team to ensure alignment. 

• Requests updated forecast from customers on a bi-weekly or monthly basis. Reviews and evaluates forecasts received via EDI, fax, mail, etc.  Enters forecast by part number into the system to reflect information received from customer. 

• Completes delivery date input during sale order reviews. Answers termination or cancellation requests from sales. 

• Works closely with engineering to implement engineering changes.  

• Tracks on time delivery as well as late shipments with reason as to why the shipments are late by department.

Associates Degree in related field; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.