The Quality Manager will lead and support the activities of the Vice President of Operations Tanks in the development and improvement of MEC Quality Management system; which at a minimum will meet the requirements of ISO9001:2008. Responsibilities will be to plan, develop implement, train in and assess the effectiveness of MEC’s quality systems to improve internal and outgoing product quality to achieve higher levels of customer satisfaction. This position
will be required to interact with all functional areas in the company to assure
seamless processes are in place that are effective and efficient to meet the quality
standards and expectations set by the customer. This position will develop quality metrics to access and assure processes are not only in compliance but also functioning as planned. Takes an active role in identifying quality issues, non-conformances and leads corrective action of those issues insuring that quality meets or exceeds customer requirements. Responsible for the audit function and leads efforts to achieve compliance with any new quality standards that new and existing customers requires. Leads, and directs Quality Technicians and Quality Engineers.
Assesses, designs, develops, implements and evaluates Quality Management Systems to conform to ISO9001:2008 and all internal quality standards
In-depth knowledge of APQP and associated sub-processes
Analyzes, evaluates and presents information concerning factors such as production capabilities, manufacturing problems and design & development of new products for consideration by other members of the MEC team.
Plans, defines, monitors and improves quality goals and objectives. Monitors product quality through audits, returns, inspection, cost of poor quality reports and customer score cards.
Suggests and debates alternative methods and procedures in solving problems and meeting changing market expectations and opportunities.
Develops initial and subsequent modifications of product assurance program to delineate areas of responsibility, personnel requirements and operational procedures within department.
Assists in the development of short term and long term quality goals and objectives of the MEC businesses.
Performs and coordinate the root cause failure analysis related to customer product quality issues and effectively communicates resolution to customers and internal stakeholders.
Reviews technical problems and procedures and recommends solutions to problems or changes in procedures.
Visits and confers with representatives of material and component vendors to obtain information related to supply chain quality, capacity of vendor to meet orders and vendor quality standards.
Review technical publications, articles and abstracts to stay abreast of technical developments in industry.
Develops and implements methods and procedures for disposition of discrepant material and devises methods to assess cost and responsibility.
Interprets engineering drawings, schematic diagrams, or formulas and confers with management or engineering staff to determine quality and reliability standards in new product developments, prototypes and commercialized product.
Oversees the test data recording process, applying statistical quality control procedures.
Assists in supplier reviews, audits and qualifications
Participate in continuous improvement/lean initiatives
Assist in new product development/process development and launch when required
Recommends modifications of existing quality or production standards to achieve optimum quality within limits of current technology.
Prepares and manages an operating expense budget for the Quality Assurance Department.
Recommends manpower and staffing needs. Participates in interviewing and hiring of department employees. Makes recommendations to the VP of Operations Tanks and Human Resources Manager.
Responsible for department orientation of new employees, assessment of employee’s qualifications and compliance with associated documentation.
Ensures that employees participate in the company’s performance management and merit review process.
Assures communication and compliance regarding QSP, Work Instructions, and Safety and Health Manuals.
Other duties may be assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent.
Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Organizational Support: Follows policies and procedures; supports organization’s goals and values.
Professionalism: Approaches others in tactful manner; reacts well under pressure treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Safety/Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly; maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, clients, co-workers and supervisors.
EDUCATION and/or EXPERIENCE:
Bachelor’s degree in Quality Engineering, Engineering (any) and a minimum of 7-10 years in Quality Assurance in a manufacturing company related to contract manufacturing, metal fabrication, welding, assembly and/or finish paint. CQE, experience in quality management systems and processes. Experience with quality improvement tools (Lean Six Sigma, Statistical Process Control, Process Failure Mode and Effects Analysis), project management, facilitation skills and problem solving, effective verbal and written communication skills, Quality Team leader experience working within a matrixed organization.
Ability to understand GD&T or other technical design drawings, read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Must possess the ability to write reports, business correspondence, and procedure manuals. Must exhibit the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts. Ability to compute rate, ratio, and percent, along with the ability to develop and interpret various types of graphs.
Ability to understand technical mathematical concepts such as product capability (Cpk), process capability (Ppk) calculations of Parts Per Million defects (PPM) calculating and determining control limits, working with data analysis tools such as histograms, run charts, pareto diagrams, frequency distribution calculations, and other quality concepts. Must be able to functionally utilize tools that perform these functions such as Mini-Tab or Excel SPC or other similar programs, as well as understand and share the information with customers, suppliers and associates.
Ability to define problems collects data, establish facts, as well as draw valid conclusions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.