Act as liaison between MEC and customers. Assist in the quote process, new part launch, and sales reporting. Assist in various sales and marketing clerical activities.
Manage Quote Process, New Product Set-up and New Customer Set-up.
Provide support to sales staff for creation of Requests for Quotes. Pull information from customer portals for quoting. Coordinate delivery of customer drawings for Engineering, Estimating, and/or Purchasing (for S/C services and purchased parts).
Work with Accounting and Customer to set-up new customers, credit accounts, bill-to's, and ship-to's, and any invoicing problem and tooling invoicing.
Process purchase orders. Review incoming purchase orders for accuracy; verify price and initiate discrete sales orders. Initiates Order Change Notices as required. Acknowledge price back to customer. Forwards customer concerns to Sales Engineer for review. Expedite orders as required. Coordinate acceptance with Engineering if prototype or sample to assure readiness to "want date".
Initiate or respond to customer inquiries and phone calls as assigned.
Manage revision change process as requested by Sales Engineer, including receiving new prints or pulling new prints from a customer web page, checking system for open orders -- advising if orders need changing, and processing re-quotes, when necessary.
Follow-up on escalated pricing problems.
Identify parts associated with end of life. Coordinates disposition of obsolete parts and arranges for the disposal of tools, jigs, fixtures, components and raw materials.
Manage sales reports, pricing reports, expired quotes, customer raw material adjustments, and other miscellaneous reports for Sales Management.
Supports various paperwork requirements including completion of forms, general typing, photocopying, faxing, filing, and scanning.
Customize Sales Presentations as needed.
May be asked to act as a back-up for order related activities for Planners.
May be requested to visit customer at direction of Sales Engineer to perform above mentioned tasks.
Assists the Sales Engineer in technical correspondence. Works with customers to resolve invoice errors. Covers for Sales Engineers in their absence or when overloaded.
Assists in other duties as assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent.
Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Organizational Support: Follows policies and procedures; supports organization’s goals and values.
Professionalism: Approaches others in tactful manner; reacts well under pressure treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Safety/Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly; maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, clients, co-workers and supervisors.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to travel which may also require overnight stays away from home.
Must be willing to work additional hours as needed.
EDUCATION and/or EXPERIENCE
Prefer a minimum of 3 years working in a Customer Service and/or similar role. Additional education of an Associate’s degree.
The ability to read, analyze and interpret business documents. Ability to compose business correspondence. Ability to compose information in concise, orderly fashion.
Ability to add, subtract, multiply, and divide. Ability to calculate and apply discounts, proportions, percentages, ratios, interest, commissions, and carrying costs.
Ability to define and work through everyday problems. Ability to collect and understand data presented in written, oral, diagram and schedule form.
OTHER SKILLS AND ABILITIES
Natural ability to discern the most appropriate course of action in a situation. High levels of professionalism, energy, confidence and determination. Calm under pressure. Capable of managing multiple tasks concurrently. Solid personal computer skills. Knowledge of Excel or Word are a must.
Must have strong written and verbal communication skills.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or listen. Specific vision abilities are required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level of the work environment is usually quiet.